Factors Influencing Healthcare Professionals’ Performance during Hajj Season of 2019 in Al-Madinah

Sabha Theeb Saud Al-Hajri^1, , Kawther Alkaseer¹, Ahmed Al-Shehri¹, Hend Mansour Alqaidi Al-Harbi¹, Hanady Saad Awaad bin Taleb¹, Abdullaziz Jaber Al-Shehri², Asrar Jan², Bayan Mohamed Kheder³, Suzan Talal Al-Juhani⁴, Sara Mesha`al Al-Mutairi⁵, Naser Awad Al-Harthi⁶, Ebrahim Ahmed Khair Allah², Hytham Jameel Altaib⁷, Thoraya Ali Al-Zahrani², Amani Mohamed Al-Qurashi¹ and Salah Mohamed El Sayed⁸

¹Nursing administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

²Pharmacy administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

³Laboratory sector, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

⁴Director of the Infection Control Department, Al Amal Hospital, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

⁵Family Medicine Consultant, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

⁶Assistant of the General Director of Health Affairs for Patients’ Services, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

⁷Assistant of the General Director of Health Affairs for Planning and Organizational Transformation, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

⁸Department of Clinical Biochemistry and Molecular Medicine, Taibah Faculty of Medicine, Taibah University, Al-Madinah Al-Munawara, Saudi Arabia

Cite this paper

Sabha Theeb Saud Al-Hajri, Kawther Alkaseer, Ahmed Al-Shehri, Hend Mansour Alqaidi Al-Harbi, Hanady Saad Awaad bin Taleb, Abdullaziz Jaber Al-Shehri, Asrar Jan, Bayan Mohamed Kheder, Suzan Talal Al-Juhani, Sara Mesha`al Al-Mutairi, Naser Awad Al-Harthi, Ebrahim Ahmed Khair Allah, Hytham Jameel Altaib, Thoraya Ali Al-Zahrani, Amani Mohamed Al-Qurashi and Salah Mohamed El Sayed. Factors Influencing Healthcare Professionals’ Performance during Hajj Season of 2019 in Al-Madinah. American Journal of Clinical Medicine Research. 2020; 8(2):37-42. doi: 10.12691/AJCMR-8-2-3

Abstract

Background: Pilgrimage (Hajj) is the largest religious gathering worldwide performed yearly in Saudi Arabia. Saudi health authorities have extensive experience in providing a high health care standard to all visitors. Saudi experience successfully developed and is increasing year after year. This study was conducted to assess factors influencing healthcare professionals’ performance during Hajj season. Objective: To determine factors influencing the performance of healthcare professionals’ providing health services to the pilgrims in four major hospitals and two health care centres in Al-Madinah Al-Munawara, Saudi Arabia, focusing on the impact of job satisfaction, organizational commitment and personal characteristics. Methods: A cross-sectional study was conducted using the Minnesota Job Satisfaction Questionnaire (MJSQ) and Organizational Commitment Questionnaire (OCQ) to survey 752 healthcare professionals. Results: The response rate for this study was 71% (n=536). Male health workers (44.4%, n=238) were more satisfied than females (65.6%, n= 298) (p<0.001). There was no evidence for a significant difference between males and females (p=0.094) concerning organizational commitment. Regarding the level of occupation in job satisfaction, this study showed a significant difference between nurses and respiratory therapists (highly satisfied) (p<0.001). Low job satisfaction among nurses is a bad indicator that needs focusing on its real causes. There was no evidence for a significant difference between males and females for organizational commitment (p<0.094). There was a significant difference between different age levels as regard organizational commitment (p<0.000). People having more than 42 years significantly differ from all other age groups There was a significant difference (p<0.000) between different levels of marital status for organizational commitment but there was no significant difference between different levels of marital status for job satisfaction (p=0.192). There was a significant difference between different levels of occupational job satisfaction. There was a significant difference between different levels of experience in job satisfaction (p=0.008). The higher the experience period, the higher the job satisfaction. Conclusion: This study offers an overview for the way the hospitals of ministry of health (MOH) are managed and for its policies regarding several aspects of human resources to improve the use of healthcare manpower in future Hajj seasons.

Keywords

professionals’ performance, Saudi Arabia, vision 2030, job satisfaction, organizational commitment, health manpower

Copyright

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

References

[1]	Haj and Ummrah M. No Title [Internet]. 2019. Available from: www.haj.gov.sa.
[2]	Lenze EJ, Host HH, Hildebrand MW, Morrow-Howell N, Carpenter B, Freedland KE, et al. Enhanced Medical Rehabilitation Increases Therapy Intensity and Engagement and Improves Functional Outcomes in Postacute Rehabilitation of Older Adults: A Randomized-Controlled Trial. J Am Med Dir Assoc. 2012.
[3]	WHO. Saudi health authorities ready to assist Hajj pilgrims. World Heal Organ. 2013.
[4]	Health SM of. No Title [Internet]. Available from: https://www.moh.gov.sa/en/Hajj/HealthGuidelines/HealthGuidelin esDuringHajj/Pages/HealthRequirements.aspx.
[5]	sabq. No Title [Internet]. [cited 2019 Aug 10]. Available from: https://sabq.org/GnqgBR.
[6]	Yu Y, Baird KM, Tung A. Human resource management in Australian hospitals: the role of controls in influencing the effectiveness of performance management systems. Int J Hum Resour Manag. 2018.
[7]	Gagnon MP, Desmartis M, Labrecque M, Car J, Pagliari C, Pluye P, et al. Systematic review of factors influencing the adoption of information and communication technologies by healthcare professionals. Journal of Medical Systems. 2012.
[8]	Moeljadi, Pramono S, Yuniarsa SO. Exploring of coastal communities and economic empowermen to the environment impact in maritime. Int J Manag Bus Res. 2018.
[9]	Al-Aameri AS. Job satisfaction and organizational commitment for nurses. Saudi Med J. 2000; 21(6): 531-5.
[10]	Wu L, Norman IJ. An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of Chinese undergraduate nursing students. Nurse Educ Today. 2006; 26(4): 304-14.
[11]	Chiron B, Michinov E, Olivier-Chiron E, Laffon M, Rusch E. Job satisfaction, life satisfaction and burnout in french anaesthetists. J Health Psychol. 2010.
[12]	Mrayyan MT. Nurse job satisfaction and retention: Comparing public to private hospitals in Jordan. Journal of Nursing Management. 2005.
[13]	Eker L, Tüzün EH, Daskapan A, Sürenkök Ö. Predictors of job satisfaction among physiotherapists in Turkey. J Occup Health. 2004; 46(6): 500-5.
[14]	Al-Ahmadi HA. Job satisfaction of nurses in Ministry of Health hospitals in Riyadh, Saudi Arabia. Saudi Med J. 2002; 23(6): 645-50.
[15]	Clark A, Oswald A, Warr P. Is job satisfaction U-shaped in age? J Occup Organ Psychol. 1996.
[16]	Hrebiniak LG, Alutto JA. Personal and Role-Related Factors in the Development of Organizational Commitment. Adm Sci Q. 1972.
[17]	Khamisa N, Oldenburg B, Peltzer K, Ilic D. Work related stress, burnout, job satisfaction and general health of nurses. Int J Environ Res Public Health. 2015.
[18]	Lu H, While AE, Louise Barriball K. Job satisfaction among nurses: A literature review. Int J Nurs Stud. 2005.
[19]	Mosadeghrad AM, Ferlie E, Rosenberg D. A study of the relationship between job satisfaction, organizational commitment and turnover intention among hospital employees. Heal Serv Manag Res. 2008; 21(4): 211-27.
[20]	Hagopian A, Zuyderduin A, Kyobutungi N, Yumkella F. Job satisfaction and morale in the ugandan health workforce. Health Aff. 2009.
[21]	Ward M, Cowman S. Job satisfaction in psychiatric nursing. J Psychiatr Ment Health Nurs. 2007.
[22]	de Croon EM, Sluiter JK, Kuijer PPFM, Frings-Dresen MHW. The effect of office concepts on worker health and performance: A systematic review of the literature. Ergonomics. 2005.